Our Commitment to Excellence

At Predator Shop, we understand that serious billiards players demand precision, quality, and reliability from their equipment. Our shipping and returns policies are designed with your complete satisfaction in mind, ensuring you receive tournament-level gear with confidence and peace of mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order ships.

Shipping Methods & Timeframes

  • Standard Shipping (DHL or FedEx)
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
    • Ideal for players needing equipment promptly
  • Free Shipping (EMS)
    • Available for orders over $50
    • Delivery Time: 15-25 business days after shipment
    • Cost-effective option for budget-conscious players
Note: We ship globally, with the exception of certain Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges Policy

Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This allows adequate time to ensure your equipment meets professional standards.

Conditions for Returns & Exchanges

  • Items must be in original, unused condition
  • All original tags must be attached
  • Original packaging must be intact and included
  • A copy of your order confirmation or receipt is required
  • Return shipping costs are the customer’s responsibility

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged unless defective:

  • Billiard Gloves (all types)
  • Apparel (unless unopened with all tags attached)
  • Custom Cues (including Ariel Carmeli Custom and other personalized items)
  • Opened ball cleaning products and accessories

Step-by-Step Return Process

Step 1: Contact Our Support Team

Email us at [email protected] with your return/exchange request within 15 days of receiving your order.

Step 2: Complete the Return Form

Use the template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Predator Shop Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) for Return/Exchange: [Product Names and Quantities] – Reason for Return/Exchange: [Please provide details] Customer Information: – Full Name: [Your Full Name] – Email Address: [Your Email Address] – Phone Number: [Your Phone Number] I confirm that the items are in original condition with all packaging intact. Please provide instructions for completing this process. Thank you, [Your Name]

Step 3: Wait for Authorization

Our team will review your request and provide return authorization within 1-2 business days.

Step 4: Package Your Items

Securely pack the items in their original packaging with all included materials.

Step 5: Ship to Our Address

Send your return to:

Predator Shop Returns
4854 Paradise Lane
Pomona, US 91766

Step 6: Track Your Return

Keep your shipping tracking number for reference throughout the process.

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Refunds will be issued to your original payment method
  • Timeline:
    • Credit Card/PayPal: 5-10 business days to appear in your account
    • Bank Transfers: 7-14 business days
Note: Shipping costs are non-refundable unless the return is due to our error. We accept returns via Visa, MasterCard, JCB, and PayPal as per our payment policy.

Exchange Process

  • We will ship your replacement item once we receive and process your return
  • Standard shipping charges apply for the new item
  • If the exchanged item is of higher value, you will be invoiced for the difference

Need Assistance?

Our customer service team is dedicated to helping serious players get the most from their equipment. Contact us with any questions about shipping, returns, or exchanges:

Email: [email protected]

Response Time: 1-2 business days

Thank you for choosing Predator Shop for your premium billiards equipment needs. We’re committed to ensuring your complete satisfaction with every purchase.