Our Commitment to Your Satisfaction

At Predator Shop, we stand behind the quality of our premium billiards equipment. We understand that serious players demand tournament-level performance from their gear, which is why we offer a straightforward returns and exchanges process for your peace of mind.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to ensure your equipment meets your professional standards.

Conditions for Returns & Exchanges

  • Items must be in original, unused condition with all tags attached
  • Original packaging must be intact and included
  • A copy of your order confirmation or receipt is required
  • Return shipping costs are the responsibility of the customer
Important Note: For hygiene and safety reasons, the following products cannot be returned or exchanged unless defective:
  • Billiard Gloves
  • Apparel (unless unopened and tags attached)
  • Custom cues (Ariel Carmeli Custom and other personalized items)
  • Opened ball cleaning products and accessories

Step-by-Step Return Process

  1. Contact Our Support Team
    Email us at [email protected] with your return/exchange request within 15 days of receipt
  2. Complete the Return Form
    Use the template below to ensure we have all necessary information
  3. Wait for Authorization
    Our team will review your request and provide return authorization within 1-2 business days
  4. Package Your Items
    Securely pack the items in their original packaging with all included materials
  5. Ship to Our Address
    Send your return to:
    Predator Shop Returns
    4854 Paradise Lane
    Pomona, US 91766
  6. Track Your Return
    Keep your shipping tracking number for reference

Return/Exchange Request Template

Copy and paste the following template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Predator Shop Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) for Return/Exchange: [Product Names and Quantities] – Reason for Return/Exchange: [Please provide details] Customer Information: – Full Name: [Your Full Name] – Email Address: [Your Email Address] – Phone Number: [Your Phone Number] I confirm that the items are in original condition with all packaging intact. Please provide instructions for completing this process. Thank you, [Your Name]

Refund Processing

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Refunds will be issued to your original payment method
  • Timeline:
    • Credit Card/PayPal: 5-10 business days to appear in your account
    • Bank Transfers: 7-14 business days
  • Shipping costs are non-refundable unless the return is due to our error

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • Standard shipping charges apply for the new item
  • If the exchanged item is of higher value, you will be invoiced for the difference

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Response Time: 1-2 business days

Thank you for choosing Predator Shop for your billiards equipment needs. We’re committed to ensuring your complete satisfaction with every purchase.